Onlykashmir.in News Desk
Jammu and Kashmir has recorded more than 96.70 lakh applications on its online public-service delivery platform, with nearly nine lakh still under process, underlining how far digital governance has travelled in the Union Territory.
The state-wise ServicePlus report shows that J&K offers 393 online services and has received 96,70,271 applications in total. Of these, 76,41,439 have been delivered, which is about 79 percent, while 8,99,327 remain under process. A further 11,29,505 applications have been rejected, or roughly 11.7 percent of the total. The figures reflect the scale at which citizens across the Union Territory now turn to the internet for certificates, permits and other government services.
The latest numbers are higher than those seen on the J&K JanSugam portal on September 30, when 95,79,063 applications had been received, 86,95,585 disposed of and 8,83,478 were pending. That is an addition of roughly 91,000 applications in a matter of days, which shows the steady pace of demand. The pending count has also edged up from 8.83 lakh to 8.99 lakh, a reminder that processing capacity must keep pace with inflow.
ServicePlus gives citizens access to a range of government services and lets applicants track the status of their applications online. It also provides departments with mechanisms to process applications and monitor service delivery. The system is designed to reduce the need for people to visit government offices for services covered by the platform, a significant convenience in a region where travel to district and divisional headquarters can be difficult, particularly during winter.
The rejection figure of more than 11 lakh applications is likely to draw attention. A high share of rejections often points to incomplete documentation or procedural gaps that better guidance and clearer application forms could reduce. Likewise, the nearly nine lakh applications still in process will test departmental timelines and the effectiveness of monitoring.
As the number of services and users grows, the quality of delivery will matter as much as the volume. Timely disposal, transparent reasons for rejection and accountability at the departmental level will determine whether digital service delivery truly eases the burden on citizens.
